Merchant - Account
What is a reversal? Article #1029

The answer to your question is...

A reversal is a charge back to your merchant banking account for an item that was credited in error.

Reversals can occur as the result of any of the following:

  • A Checkwriter disputes the validity of the charge to their account
    This is a dispute between the merchant and the checkwriter, and must be resolved prior to payment of the check.
  • A reciept was not provided to E-Chex for the returned transaction
    Reciept must be provided to E-Chex to aid in our collection of the returned check.
  • The transaction was found to be non-compliant according to your merchant agreement
    All transactions must be performed in compliance to your agreement with E-Chex to be credited for checks. Any check that was credited, and later found to be non-compliant will be reversed out of your account.


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